Page 110 - Full Book_24.4.2021

In Retrospect

|
The Will to Suceed

…to create value for our stakeholders
…align with the Group’s key pillars and purpose; |
enabling our operating units… OUTCOMES

CUSTOMERS
INVESTORS Achieving a Leading Repute
KEY PILLARS • Market capitalisation of Bank Islam
RM7.6 billion as at
• Serves more than 4.4 million customers
end December 2020 • More than RM5.4 billion paid in new personal financing |
(RM7.8 billion as at end
December 2019) • More than RM2.5 billion paid in new home financing

TALENT ENRICHMENT • RM225.9 million dividend • More than RM278 million paid in new vehicle financing
• Widest ESG Funds Offering across asset classes in Malaysia
Providing development programmes paid out (2020) covering Global equities, Asia Pacific equities, Malaysia equities
that nurture performance culture and • Dividend yield of 3.0% and Global Sukuk Paving the Way for a Sustainable Future
conducive working environment • DRP subscription rate of 91%
INCLUSIVE GROWTH ETHICAL PRACTICE & • Strategic partnership with SnapNPay for ease of transactions
Providing financial REPORTING
access and economic Providing strong Takaful Malaysia
opportunity to all governance framework REGULATORS & • Serves more than 3 million customers
segments of the BANK ISLAM MALAYSIA BERHAD and oversight that GOVERNMENT • 23% market share in the Family Takaful business
society serve the best • Compliance with all regulatory
Provision of comprehensive suite of Islamic requirements • 24% market share in the General Takaful business 105
financial and banking solutions for individuals, interest of the • RM269.5 million of no claim payments made since 2009
business owners and corporate clients, stakeholders • Contribute to domestic • No claim payments of RM9.5 million in 2020
RESPONSIBLE ranging from deposit and financing solutions economic growth and financial
FINANCE to wealth management, fund products and stability of the country BIMB Securities
Providing treasury services • RM179.97 million of tax • Garnered 1,533 new Retail Clients in 2020
financial ISLAMIC FINANCE contribution • Formed Customer Support Digital Marketing (“CSDM”) Section
solutions that & KNOWLEDGE under Retail Dealing in October 2020 to spearhead the digital Adhering to the Best Governance Practices
deliver both SYARIKAT TAKAFUL BIMB SECURITIES SHARING marketing initiatives
economic and MALAYSIA KELUARGA OPERATING SDN. BHD. Providing the platform EMPLOYEES • Continuous enhancements of iTradeSS back office system to
social benefits BERHAD UNITS Provision of end-to-end for growing industry • More than RM751 cater for automation of processes for ease of account opening
Provision of extensive Shariah-compliant knowledge and million paid in employee |
range of takaful (coverage) stockbroking and securities awareness remuneration and client credit control
solutions for the diverse dealing services, ranging • Completed the Live Implementation of BTX System integration
needs of customers, from from investment research, • More than 136,000 training with Bloomberg which will assist Institutional clients on
medical and home underwriting and hours achieved for employees monitoring their own order status real-time instead of waiting
coverage to commercial placement, as well • More than 150 new for dealers to update the order status in Bloomberg Laying the Foundation for Financial Growth
cover and employee as Shariah employment opportunities • Distribution and sharing of investment research and stock
benefits advisory created analysis to 25 major Institutional Clients
• More than 495 employees • Daily market updates and Market Insights via Telegram,
promoted Whatsapp and Facebook to more than 5,000 Retail clients |
• More than 50 employees • Virtual workshops conducted for Retail clients
certified with professional • Virtual Knowledge Sharing sessions conducted for Institutional
certifications clients
• Employee retention rate of Additional Information & Disclosure Summary
BHB Group:
PROMOTE ADVANCE THE - BHB: 100%
BUSINESS ISLAMIC FINANCIAL SOCIETY & COMMUNITY
GROWTH INDUSTRY - Bank Islam: 97% • More than RM2.2 billion of financing disbursed under the
- Takaful Malaysia: 93.18%
DEVELOP - BIMB Securities: 96% Green Financing initiative |
SUSTAINABLE VALUES • More than RM2.8 million of zakat fund distributed for the
benefit of the disadvantaged and underserved communities 24 th AGM Information
OUR PURPOSE
• More than 5,000 beneficiaries under CSR and zakat initiatives