Page 107 - Full Book_24.4.2021

BUIlDING In Retrospect

RElATIONShIPS |

The Will to Suceed

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Achieving a Leading Repute

• Progressive business strategy that ensures stable growth • Regular briefings on financial performance of the Group and the main
despite the current difficult environment operating subsidiaries
• Substantial investments value and returns in light of the • One-on-one and group meetings with the analysts and members of the |
restructuring exercise media to inform them of plans moving forward
• Transparent reporting and disclosures, including good • Public disclosures of information via the Group’s and operating subsidiaries’
governance annual reports and websites
• Strategies and solutions that address the broader
environment, social and governance (“ESG”) issues Paving the Way for a Sustainable Future

• Business resiliency that ensures we continue to provide • Dialogue sessions with regulators and governing bodies on assessment of
stability to the financial system issues pertinent to the business, industry and regulations
• Business innovation that ensures our contribution to the • Provision of insights, advice and thought leadership on bringing the
advancement of the Islamic financial industry industry forward in capacity as leading Islamic financial products and
• Business capability and continuity that can effectively services providers
mitigate the effect of the pandemic on business goals • Active participation in industry-led forums and conferences
and operations
• Compliance with regulatory and legal requirements 103
• Continued investment in the creation of positive
socio-economic impact
• Responsible taxpayer
• Continued delivery of enhanced customer experience • Focus on multiple communication channels for customers accessibility
through delivery of innovative and accessible solutions including enhancements of digital channels that include mobile application
allied with excellent service and website, in addition to call centres and physical branches
• Assurance on the delivery of assistance to alleviate • Regular engagements with customers via relationship managers and Adhering to the Best Governance Practices
customers’ difficulties during the pandemic officers, including senior management, to alleviate concerns brought about
• Growing interest in responsible financial products that by the pandemic
promote sustainability including sustainable investments • Conscious efforts to improve customers interactions through prompt
and ESG-related financial solutions follow-up to customer queries and feedback
• Focus on enhancing customers’ interactions through Social Media |
platforms, including Facebook and Instagram
• Focus on improving the customer experience through workshops and
satisfaction surveys

• Fair remuneration, effective performance management • Active engagement between senior management and employees through Laying the Foundation for Financial Growth
and recognition townhalls and virtual sessions, which are instrumental in apprising the
• Opportunities for personal development and career employees of the restructuring exercise and their continued importance to
advancement through access to beneficial training soon-to-be pure-play entities
programmes • Employee Engagement Surveys to gauge employee’s understanding and
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• Access to welfare and wellness programmes reception of the Group’s business plan and direction, including the level of
• Safe and conducive working environment engagement between staff and their superiors
• Opportunity to make a difference • Focus on inculcating corporate core values amongst employees towards
improving working culture via various communication channels; including
training sessions, virtual communication platforms and newsletters Additional Information & Disclosure Summary

• Continued investment in the well-being of the • Reaching out to the disadvantaged and underserved communities to
disadvantaged and underserved segments of the facilitate enterprise solutions and business knowledge to enable them to
community surmount difficulties caused by the pandemic
• Allocation of resources to assist those affected badly • Engagement with industry leaders to understand specific challenges arising
by the pandemic, especially among the unbanked, from the pandemic, and establishing knowledge-sharing initiatives with the |
to participate in economic activities and make a decent public
living during difficult times • Connecting with government bodies and social agencies in facilitating
• Partnership with NGOs and other institutions in positive-socio-economic impact on targeted communities 24 th AGM Information
addressing social and environmental concerns, and • Engaging the communities in affecting progress of their wellbeing and
meeting UNSDGs promoting active socio-economic participations as aligned with UNSDGs