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MANAGEMENT
DISCUSSION & ANAlYSIS

CHALLENGES & OPPORTUNITIES: BANK ISLAM
For Bank Islam, the COVID-19 pandemic presents an opportunity to move forward sustainably on the banking front. Such a
far-reaching impact of one single virus raises a simple question: is there a systemic error in the way we operate, and what can be done
to correct it? To stand atop its performance in withstanding the pandemic’s adverse effect, Bank Islam acknowledges the emerging
trends happening on account of COVID-19 and is ready to leverage on the opportunities they bring.

INTEGRATED ANNUAL REPORT 2020 E-commerce, contactless methods for payment & delivery

Consumers are encouraged or even required by businesses to utilise digital platforms and opt for
contactless delivery to keep human interactions to a minimum level during this period.

92 Remote working, virtual meetings & online schooling
To ensure the continuity of operations, employees are now allowed to work remotely and conduct
meetings virtually. With school closures, academic institutions are switching to online platforms for
learning and development activities.
BIMB HOLDINGS BERHAD 199701008362 (423858-X) Shift to gig/self-employed economy

More and more impacted workforce are turning into gig economy platforms around the world to stand
up on their feet and earn decent income. 1 in 4 in Malaysia are gig workers in 2019, the number is rising.

Employees upskilling & reskilling
With the majority of organisations encouraging or requiring employees to WFH, many employees
take the opportunity to upskill and reskill themselves via available digital tools such as online
courses and webinars.

Businesses as part of the broader solution
Being a corporate citizen, many businesses use their capabilities to support individuals or groups
who are at the greatest risk through donations, volunteer opportunities as well as redistribution
efforts for Personal Protective Equipment (“PPE”) for frontliners and healthcare workers.