BIMB Integrated Annual Report 2019

67 BIMB HOLDINGS BERHAD 199701008362 (423858-X) Shareholders’ Information Financial Statements Additional Information Disclosure Summary The regulators and government provide the regulatory framework and policies that enable us to operate with integrity and in a competitive manner, which benefit the nation’s economic landscape. • Compliance with regulatory and legal requirements • Investment in creating positive economic and social impacts • Active participation in advancing the industry • Responsible taxpayer • Conducting compliance review and assessment, as well as development of policies and framework in accordance to ever-changing regulatory guidelines • Frequent meetings and discussions with the regulatory bodies and relevant government agencies in determining the best way forward for the financial industry and ensuring economic stability • Active participations in industry-led conferences and forums, as well as with relevant industry associations • Consultations with the regulatory bodies and relevant government agencies in supporting their sustainability efforts • Provision of thought leadership in advancing the Islamic financial industry Our employees are the heart and foundation of the Group, whereby their every action will determine the success of the Group. • Fair and competitive remuneration • Effective performance management and recognition • Career development and advancement opportunities • Access to welfare and wellness programmes • Safe working environment • Opportunity to make a difference • Emphasis on active engagement between senior management and employees through townhall sessions and various communication channels • Focus on corporate culture to ensure alignment with the Group’s purpose and values • Conducting of employees’ development plan through training and knowledge-sharing programmes • Addressing employees remuneration through performance management and industrial relations initiatives • Conducting employees’ engagement survey A prosperous society and community contribute to the long- term viability and sustainability of the Group. • Investment for the disadvantaged communities, with access to Zakat contributions • Provide solutions that promote financial inclusivity, which include financial activities for the underserved and unbanked segments of society • Trusted partner to promote socio-economic progress and environmental agenda that lead to a prosperous society • Increased focus on matters related to sustainability with emphasis on providing responsible products and services, and acting responsibly • Emphasis on initiatives and programmes that support that meet the priorities as advocated by UNSDG, and within the Triple Bottom Line principle • Engagement with the disadvantaged communities to address their socio-economic needs, and enable their sustained participation in contributing to the nation’s economic progress • Collaborations with NGOs, charity organisations and relevant government agencies, as well as the public in addressing social and environmental issues Customers look to our operating subsidiaries’ solutions that fulfil their particular needs, and drive our financial performance essential to the Group’s growth. • Innovative solutions that fulfil the current market needs • Value for money solutions, including fair and competitive pricings • Service excellence • Convenient access to products and services • Responsible products and services • Focus on digitalisation efforts that include enhancement of online platforms and digital delivery channels • Focus on service excellence, which put emphasis on service efficiency and improving customer experience through adoption of digital technology • Focus on realising the needs of underserved segment • Regular customer engagement and satisfaction surveys REGULATORS & GOVERNMENT We contribute to the nation’s economy and help advance the industry through combination of best business practices and sound governance. EMPLOYEES We keep our employees informed of our strategic priorities and guiding principles, and communicate with them to learn of their concerns. SOCIETY & COMMUNITY We seek to become a good corporate citizen by engaging the society and community on addressing their issues and needs. CUSTOMERS We interact with customers to determine their needs and find the right financial solutions for them.