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In Retrospect



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                                                                                                                          The Will to Suceed



            OTHER kEY ELEMENTS OF INTERNAL CONTROL                                                                        |
                                                                                                                          Achieving a Leading Repute
            The other key elements of the internal control systems are described below:


              Board Meetings   At a minimum, the Board meets six (6) times a year and has a formal agenda on matters for discussion.
                               The CEO leads the presentation of board papers and provides explanation on pertinent issues. A thorough
                               deliberation and discussion by the Board is a prerequisite before arriving at any decision. In addition,    |
                               the Board is kept updated on the Group’s activities and operations on a timely and regular basis.

              Group            The Board has established an organisational structure with clearly defined lines of responsibility, authority
              Organisation     limits, and accountability aligned to business and operational requirements which support the maintenance   Paving the Way for a Sustainable Future
              Structure        of a strong control environment.
              Limit of Authority  The Group has clearly  defined lines of authorities  to facilitate  prompt responses in the continuously
              Matrix           evolving business environment, effective supervision of day-to-day business conducts and accountability.
                               The establishment of Limit of Authority (“LoA”) matrix clearly outlines the Board and Management’s limits
                               and approval authorities across various key processes. The LoA is approved by the Board and is subject to
                               regular review and enhancement to ensure it reflects changes in accountability and risk appetite of the
                               Group.                                                                                  155

              Standard         Documented Standard Operating Procedures (“SOPs”) for all departments of BHB and its subsidiaries are
              Operating        approved by the respective Management. The SOPs serves as a day-to-day operational guide to ensure
              Procedures       compliance with financial and operational controls as well as the applicable laws and regulations. All SOPs are
                               reviewed and updated regularly to reflect current risks, new regulatory requirements and current operations.


              Human Resources   The Human Resources policies and procedures of BHB and its subsidiaries encompasses areas of human
              Policies and     resources management such as the recruitment of new employees based on “fit and proper” criteria,   Adhering to the Best Governance Practices
              Procedures       performance appraisals, training and development.

              Annual Business   The Group’s budget is prepared based on the annual business plans of BHB’s key operating subsidiaries.
              Plan and         The budget and business plans are approved by the respective Boards and subsequently endorsed by BHB’s
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              Budgeting        Board. Actual performances of the subsidiaries are reviewed against the targeted results on a quarterly basis
              Process          to allow for a timely response and for corrective actions to be taken, thus ensuring that business targets are
                               met.
                               The subsidiaries’ performances are assessed against the budget, business plans and relevant key financial
                               indicators.                                                                                Laying the Foundation for Financial Growth


              Information      IT is key in supporting the service efficiency and delivery systems of the Group. The IT Risk Framework was
              Technology (“IT”)   developed to ensure that risks are correctly identified and mitigated accordingly. Bank Islam and Takaful
              System           Malaysia have developed their IT policies to address issues of security and risk related to IT. The subsidiaries   |
                               continue to upgrade their IT systems to enhance efficiency of their business operations and services.
              Performance      The Board receives and reviews Management reports on the Group’s financial and operational performance,
              Review           risk management as well as legal and regulatory matters on a quarterly basis. The report on financial
                               performance highlights the key financial indicators, including ratios on profitability, capital adequacy and   Additional Information & Disclosure Summary
                               asset quality.
                               The actual performance of BHB and its key operating subsidiaries are assessed against approved budgets and
                               business plans, key financial indicators and industry benchmark. The assessment enables the Management
                               to identify any significant deviations and gaps for remedial measures to be implemented where necessary.
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