BIMB Integrated Annual Report 2019

EMPLOYEES SOCIETY AND COMMUNITY CUSTOMERS More than RM662 mil paid in employee remuneration More than RM8.5 mil invested in employees training and development More than 54 new employment opportunities created Employee retention rate of 100% and the operating units’ retention rate as follow: • Bank Islam: 96.5% • Takaful Malaysia: 94% • BIMB Securities: 83% More than RM4.6 mil of Zakat and CSR funds contributed More than 11,300 beneficiaries under socio-economic initiatives More than RM1.76 bil financing facility under Green Financing scheme Bank Islam • More than RM5.4 bil in new personal financing • More than RM2.6 bil in new house financing • Introduction of Go mobile banking app for enhanced customer experience over mobile devices • Largest Global Shariah-ESG Equity Fund (RM857 mil) and Global ESG Sukuk Fund (RM219 mil) in Malaysia Takaful Malaysia • RM260 mil of no claim payments made since 2009 • No claim payments of RM9 mil in 2019 • Launch of Tamara , an AI chatbot for improved customer support service • Introduction of Takaful my Click Term and Takaful my CI Cover for wider portfolio of Takaful offerings BIMB Securities • Enhancement of BISonline (Online Trading platform) with Multi Browser capabilities • Distribution and sharing of investment research and stock analysis to 24 major Institutional Clients • Daily market updates and Market Insights via Telegram, Whatsapp and Facebook to more than 5,000 Retail clients • Fundamental and Technical Analysis workshops conducted for over 500 clients 73 BIMB HOLDINGS BERHAD 199701008362 (423858-X) Shareholders’ Information Financial Statements Additional Information Disclosure Summary