BIMB Integrated Annual Report 2019

BIMB Securities A review of all the policies and procedures including; • Guidelines on Prevention and Detection of Fraud and Corruption • Guidelines on Whistle-Blowing • Guidelines on Management of Cyber Risk • Anti-Money Laundering and Terrorism Financing for improving its business process control and ensuring effective governance measures to prevent corruption and mitigate any cyber and other operational risks 3. Competitiveness – Being Agile and Adaptive to Remain Relevant and Competitive We operate in an increasingly competitive landscape where new business and technological trends are emerging. We understand the need for fast actions to capitalise on opportunities, mitigate risks and address challenges that relate specifically to the differing concerns of each subsidiaries. For growth to progress within each of the businesses, there is a need for each subsidiary to be equipped to leverage and grow to their individual strengths. Risks Action Technology adaption crucial to support evolving customer behaviour putting pressure to evolve or risk obsolescence Bank Islam • Implementation of Digital First initiative, designed to enhanced customers’ experience through newly developed digital and online applications, and increase number of services that are accessible via digital means • Implementation of Robotic Process Automation that will result in automation of labour-intensive and repetitive processes across the Bank • Establishment of a holistic data analytics capability within the Bank to promote data- driven and informed decision-making process Takaful Malaysia • Launched new online takaful solutions via the Click for Cover online sales portal with multiple payment gateways • Introduced chatbot Tamara, an artificial intelligence that provides customers real-time answers via available digital platforms • Implemented facelift and design updates of various online portals for customers and intermediaries • Upgraded data centre infrastructure to support growing business • Migrated from former Takaful Integrated System (“TIS”) core application and infrastructure to a new sustainable platform BIMB Securities • Upgraded mobile application and online trading platform which includes algorithmic trading capabilities and access to selected global trading markets Prudent Approach to Risk Management and Enhanced Governance as one of the top 20 finalists in PwC Malaysia’s Building Trust Awards 2019, an award which recognises efforts made towards building trust through their communications and interactions with stakeholders. For the year, our efforts at Bank Islam included reviews on policies such as Gift Policy, Anti-Bribery Policy, Vendor Code of Ethics and Whistle-Blower Programme, among others, to ensure governance oversight was strengthened. Part of this review included an engagement with a consultant to provide As the year progressed, we reviewed and enhanced our risk management processes by engaging a consultant to independently assess our risk and exposure, including stress testing portfolios and closely monitoring weak credits amid the ongoing challenging market environment. The prudent management of our businesses underpinned the soundness and sustainability of our strategy across our subsidiaries. The Group’s committed efforts to build a strong organisation of integrity and governance was recognised when BHB was selected 111 BIMB HOLDINGS BERHAD 199701008362 (423858-X) Shareholders’ Information Financial Statements Additional Information Disclosure Summary