At Bank Islam, we have embraced digital as a core driver of value creation. By integrating digital thinking and technologies at every level of our business, we strive to open new avenues for our business to innovate, grow and advance, securing our position in the fast-evolving financial services landscape. OVERVIEW Future-proofing Bank Islam Enhancing Current Processes, Products, and Services Data Privacy and Security Scan here to view “Digitising banking, humanising financial services” video Our digital strategy is based on three pillars, each of which corresponds to important business outcomes: OUR KEY DIGITAL FOCUS AREAS Future-proofing Bank Islam By embracing a digital mindset and adopting agile working methods, we can swiftly respond to market changes, drive innovation and continuously deliver customer-focused solutions. To support this transformation, we adopted a market-differentiating two-speed digitalisation strategy, a skillful approach to take on the challenges and opportunities of the fast-moving and disruptive financial and technology landscape. We introduced the Centre of Digital Experience (CDX) for rapid market experimentation, concurrent with our holistic bank transformation via the CODE S+ and Phase 2 IT Blueprint programs, ensuring systematic modernisation of our core infrastructure. CDX allows us to push the envelope on what it truly means to “BE DIGITAL” by taking on a greenfield set-up. CDX spearheads our adoption of new digital capabilities in fields such as cloud, next-gen core banking, data analytics, modern software development and agile methodologies. It has enabled us to introduce modern digital product management practices with faster development cycles, empowering rapid adaptation to customer needs. CODE S+ and Phase 2 IT Blueprint focus on holistic transformation to ensure sustainability, scalability, and long-term success, anchoring the culture and operating model and building the infrastructure foundations for a future-ready bank. Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2024 76 Placing Digital at the Core
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