Description Our Response Future Priorities Risks and Opportunities The rapid growth of fintech is reshaping the banking industry, introducing digital solutions that enhance efficiency, accessibility, and customer experience. Banks are integrating technologies like open banking and AI to streamline operations, improve financial services, and remain competitive. As the landscape evolves, growing competition and regulatory changes require banks to balance innovation with security, compliance, and customer trust. • Transformed project workflows and increased efficiency by piloting platform engineering within CDX, setting a new standard for digital delivery across the bank. • Reduced deployment time from one full day to 30 minutes by implementing an automated build pipeline for the Go Beyond project, enabling faster iteration and time-to-market. • Integrated automated security validation into the build process, ensuring compliance with stringent security checks and reducing vulnerabilities. • Minimised issues at the Vulnerability Assessment and Penetration Testing (VAPT) level by embedding security validation within the deployment pipeline, strengthening our overall security posture. • Integrating embedded finance solutions to enhance seamless banking experiences across digital ecosystems. • Adapting to evolving fintech regulations to ensure compliance while fostering innovation. Risks • Operational disruptions due to rapid technological advancements and integration challenges. • Dependence on third-party providers increasing risks related to service reliability and vendor management. • Shifts in customer expectations require continuous adaptation to evolving digital trends. Opportunities • Unlocking new revenue streams through fintech-driven product innovation and embedded finance solutions. • Strengthening collaboration with fintech firms to accelerate digital transformation and agility. THE EVOLVING FINTECH LANDSCAPE Key Alignments Capitals FC IN Stakeholders CU GR Material Matters CX GGC DPS Strategies SP SR IV CC D Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2024 48 Operating Environment
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