Description Our Response Future Priorities Risks and Opportunities The banking industry is transforming with digital advancements, evolving workforce dynamics, and shifting employee expectations. By leveraging AI and the Internet of Things (IoT), banks are enhancing their digital workforce, redefining roles, and upskilling employees while adopting hybrid work models to boost productivity and retention. Balancing flexibility with in-person collaboration and managing generational diversity are key priorities as banks strive to stay competitive by investing in both innovation and their people. • Implemented a revised HR policy incorporating Diversity, Equity and Inclusion (DEI) elements, following its presentation at Group Management Executive Committee (GMEC) meeting on Q4 2023. • Striking a balance between flexibility and in-person interactions to shape the future of work. • Emphasising digital skills development as banks increasingly prioritise technology-driven expertise. Risks • Skill gaps and workforce transition challenges due to rapid technological advancements. • Increased competition for top talent in an evolving job market. • Potential operational and security risks with remote and hybrid work environments. Opportunities • Enhancing workforce adaptability by implementing talent mobility initiatives to break down silos, improve cross-functional collaboration, and create a more agile workforce capable of adapting to changing dynamics and business needs in the post-pandemic work environment. • Strengthening talent attraction and retention by aligning with shifting employee expectations through flexible work models and upskilling initiatives. • Investing in digital, sustainability, and other critical skills to equip employees to navigate evolving industry demands, thereby enhancing our competitive advantage. THE EVOLVING WORLD OF WORK Key Alignments Capitals HU IN Stakeholders EM GR Material Matters TD EHS DEI Strategies VBC SR IV D 47 w w w . b a n k i s l a m. c o m 01 02 03 04 MD&A – STRATEGIC REVIEW 05 06 07 08 09
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