To deepen our understanding of community needs and challenges, while working collaboratively to drive meaningful change, foster sustainable growth, and support local economic development. Why We Engage • Engagements with marginalised communities to gather insights and better understand their challenges. • Partnerships with relevant institutions and Civil Society Organisations (CSOs) to address current issues and enhance sustainability efforts. • Social impact initiatives. Channel and Frequency of Engagement • Enhanced financial literacy and support for microentrepreneurs in maintaining financial records and essential documents, such as proof of income, to improve access to iTEKAD microfinance. • Tailored support and suitable courses for students from underserved communities, including orphans, to boost their employability after graduation. • Funding sustainability for CSOs to focus on creating meaningful social impacts rather than being overburdened by fundraising activities. • Inclusive financial solutions for low-income salaried asnaf, enabling them to qualify for home financing and achieve homeownership. Local Community Expectations Our community stakeholders, including marginalised groups and microentrepreneurs whose trust, collaboration, and shared commitment to progress strengthens our legitimacy and decisionmaking. • Established and launched Hab Usahawan iTEKAD to support entrepreneurship programmes in selected states and collaborate with universities as part of LCD. • Launched Hal-Cube, a solution empowering microentrepreneurs to obtain Halal certification by providing premises and equipment for production that meets relevant authority standards. • Collaborated with KMI Healthcare Holdings Sdn Bhd to enable Sadaqa House Orphan Fund scholarship recipients (under PEYATIM) studying nursing at University College Bestari to undergo practical training and secure work placements at five KMI Healthcare-owned hospitals nationwide. • Enhanced Buku Jalanan Chow Kit (BJCK)’s income sustainability through Sadaqa House funding amounting RM172,500, which covered the monthly rent of its building and an investment for the transformation of BJCK’s restaurant. • Approved 44 apllications of Sakeena Home Ownership Programme helping salaried asnaf own houses. Our Response and Business Initiatives • Failing to optimise funds provided to microentrepreneurs. • Business risks faced by entrepreneurs due to economic factors. • Low resilience in addressing educational challenges and employability after graduation. • Uncertainty regarding the validity of projects and the sustainability of their impact. • Challenges in measuring and managing the impact of social benefit projects. Risks • RM7.6 million in total disbursements to charitable initiatives by Sadaqa House. • 949 social finance beneficiaries supported • Microfinancing benefiting 413 Value Creation Indicators Quality of Relationship: Local Communities LC Material Matters: SRF EEI CESF Capitals: FC SR UNSDGs: Link to: Opportunities Value Created for Local Communities Value Created for Us • Unlocked financial opportunities for microentrepreneurs through social finance and creditbuilding programmes. • Raised awareness among microentrepreneurs about integrating sustainable practices into their business operations. • Promotion of social unity and inclusivity through community-driven initiatives. • Enhanced brand reputation and strengthened relationships with our customers. • Expansion of the reach of social finance initiatives through Sadaqa House, which bolsters our image as a conscientious organisation. • Facilitation of access to credit, specifically for financing UNSDG-aligned assets, supporting Malaysian goals and frameworks. • Attraction of a wider pool of customers and collaborators who value ethical practices and social responsibility. 39 w w w . b a n k i s l a m. c o m 01 02 03 VALUE CREATION AT BANK ISLAM 04 05 06 07 08 09
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