OVERVIEW OF BANK ISLAM 01 4 Overview of Bank Islam • Who We Are • Vision • Mission • Our Brand Promise • TAAT Values | Highlights 4 2024 Key Highlights • Business Highlights • Sustainability Highlights 5 Our Presence 6 How We Are Structured: Group Corporate Structure 7 Awards and Recognitions 8 Our Products and Services 8 Our Competitive Advantage 9 Significant Events 2024 KEY MESSAGES 02 15 Chairman’s Letter 20 From the Desk of the GCEO 27 Financial Review by the GCFO VALUE CREATION AT BANK ISLAM 03 30 Our Integrated Approach to Value Creation 32 Our Value Creation Business Model 35 Stakeholder Engagement and Value Creation MANAGEMENT DISCUSSION AND ANALYSIS 04 A. STRATEGIC REVIEW 42 Operating Environment • Economic Review and Outlook 2024 • Banking Sector Review and Outlook • Key Market Trends Shaping Our Business 50 Material Matters 57 Key Risks and Mitigations 64 Our Strategic Roadmap: LEAP25 66 Strategic Performance Review 76 Placing Digital at the Core B. PERFORMANCE REVIEW 84 5-Year Financial Summary 85 5-Year Financial Highlights 86 Financing by Contract 86 Segmental Analysis 87 Simplified Statements of Financial Position 88 Statement of Value-added and Distribution 88 Quarterly Performance 89 Financial Calendar 90 Investor Information C. BUSINESS REVIEW 93 Group Retail Banking 100 Group Institutional Banking Bank Islam is committed to fostering a sustainable future by integrating environmental, social, and ethical considerations into our operations. We go beyond compliance by shaping a world where responsible financing minimises risk and maximises positive impact. As Menara Bank Islam stands prominently in Kuala Lumpur’s progressive skyline, it symbolises our vision for a greener, more inclusive future. Just as the skyline reflects growth and transformation, our commitment to sustainability drives positive change in every facet of our operations. We champion ethical financing by thoroughly evaluating every investment and financial product’s environmental, social, and governance (ESG) factors to ensure our capital supports projects that contribute to a more equitable society and a healthier planet. Our dedication to financial inclusion empowers underserved communities with access to essential financial services, enabling full economic participation and fostering real progress through equal opportunities that bridge financial gaps. We focus on sustainable business practices by reducing our carbon footprint and maintaining ethical supply chains. We aim to minimise environmental impact and support a healthy planet for future generations. By embedding sustainability into our strategy, we reduce risk and create long-term value for our stakeholders. At Bank Islam, we are building a more resilient, ethical, and inclusive global economy—benefiting people and the planet for years to come. Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2024 2 Inside Our Report
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