01 SETTING THE CONTEXT Operating Environment We closely analyse global and local trends, including economic conditions, regulatory changes, and shifting customer preferences, to identify potential risks and opportunities for growth, ensuring we remain competitive in the market. Read pages 42-49 for more details. Key Risks and Mitigation To address identified risks and capitalise on opportunities, we employ robust risk management, adhere to ethical standards, and embrace digital transformation – key enablers of resilience and sustainable growth. CR Credit Risk RORBB Rate of Return Risk in Banking Book SR Strategic Risk TCR Technology and Cyber Risk RCR Regulatory/ Compliance Risk MR Market Risk LR Liquidity Risk NFR Non-Financial Risk SNC Shariah NonCompliance Risk CRR Climate-related Risk Read pages 57-62 for more details. 02 DEVELOPING OUR STRATEGIC DIRECTION Material Matters Guided by these insights and the materiality principle, we prioritise critical issues influencing our ability to create sustainable value, shaping our strategies and business decisions accordingly. SRF Sustainable and Responsible Finance TD Talent and Development GGC Good Governance and Conduct CX Customer Experience DEI Diversity, Equity and Inclusion DPS Data Privacy and Security EEI Emissions and Environmental Impact CESF Community Empowerment and Social Finance CRO Climate Risks and Opportunities EHS Employee Well-Being, Health and Safety SSC Sustainable Supply Chain Read pages 50-56 for more details. We apply an integrated approach to value creation, considering every aspect of our operations to drive a sustainable future. Aligning emerging trends, stakeholder needs, potential risks, material issues, resource allocation, and sustainability efforts enhances our adaptability, resilience, and competitiveness. This enables us to consistently deliver long-term value as Malaysia’s leading Islamic bank. Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2024 30 Our Integrated Approach to Value Creation
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