As a leading digital Islamic financial institution, we continue to pioneer digital transformation and cutting-edge technologies to enhance customer experiences, streamline operations and strengthen risk management. In 2024, we launched BIMB Mobile and BIMB Web, a fully cloud-native digital solution which provides enhanced speed, new features, and improved security. We have adopted a Cloud-first strategy for applications, built on robust microservices architecture to respond quickly to evolving customer needs, accelerate time to market, and support business growth. This also allows the us to scale our infrastructure more readily, to avoid disruptions during any enhancements. Our Data Lake solution helps us gain deeper insights into customer behaviour enabling hyper-personalisation through tailored propositions. It also forms the foundation for our advanced analytics and AI-based applications, such as enhancing risk management by identifying and predicting trends related to fraud and security breaches. Machine learning was integrated across multiple business units, enhancing lead generation and operational efficiency and allowing employees to focus on higher-value tasks. To reinforce data governance and cybersecurity, we have enhanced our frameworks for technology and cyber risk management including data governance. We also introduced two AI-powered machine learning projects to drive business impact with exceptional results, facilitates cross-selling of new products, including personal financing-i, vehicle financing-i, home financing-i, Takaful, unit trusts, and credit cards, to existing customers. The Pre-Due Strategy Project proactively mitigates early delinquency risks by making reminder calls to customers at risk of missing payments, reducing early delinquency by 0.09% for personal financing, 0.23% for housing financing, and 0.21% for vehicle financing. Our digital advancements were recognised with four prestigious Global Islamic Finance Awards in 2024, including Best Islamic Bank for Gen-Z (Be U), Best Technology Implementation (Go Beyond platform), Best RPA Initiative (RPA BITIZEN Developer Programme), and Best Islamic Microfinance Product of the Year. Digitalisation 06 We also introduced two AI-powered machine learning projects to drive business impact with exceptional results facilitates cross-selling of new products, including personal financing-i, vehicle financing-i, home financing-i, Takaful, unit trusts, and credit cards, to existing customers. OUTLOOK As we move into 2025, Bank Islam remains well-positioned to navigate evolving financial conditions while advancing our strategic priorities in digital transformation, sustainable finance, and inclusive growth. The macroeconomic landscape presents challenges and opportunities, with global trade shifts, regulatory changes, and economic adjustments shaping the financial sector. Domestically, Malaysia’s stable economic growth, rapid digitalisation, and increasing focus on sustainability will continue influencing banking trends, requiring strategic agility and future-ready capabilities. Our key focus will be on future-proofing our revenue streams through greater fee-based income diversification, strengthening our position in Islamic capital markets, and expanding structured solutions and advisory services. At the same time, we will refine our portfolio mix, balancing growth in retail and commercial financing while ensuring long-term resilience through Value-based Intermediation and sustainable financial models. Digital transformation will remain central, with enhancements to improve customer experience and efficiency on BIMB Mobile and BIMB Web, including AI-driven fraud prevention and automation. Expanding API-driven banking and ecosystem partnerships will reinforce our Shariah-compliant digital leadership, positioning us as an agile, tech-enabled financial institution. 25 w w w . b a n k i s l a m. c o m 01 02 KEY MESSAGES 03 04 05 06 07 08 09
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