We actively and continuously cultivate a values-driven workplace, ensuring our employees have the skills and support they need to thrive. In 2024, we re-aligned our Future Skills pathway with the industry-wide Future Skills Framework for Financial Institutions, ensuring our talent remains future-ready. We also introduced a technical track for Group Digital, defining clear skill sets, competencies, and career paths, with a pilot cohort already underway. To strengthen leadership development, we formed the Bank Islam Talent Council to oversee succession planning and emerging leader growth. Our commitment to continuous learning was further reinforced by launching a bank-wide Coursera digital upskilling platform, with 1,033 staff participating, completing 649 modules and 4,026 learning hours. Employee engagement remained a priority as we continue to strengthen our cultural foundation rooted in our values by leveraging on insights derived from annual employee engagement surveys. Our EEI 2024 score at 91% indicated highly motivated BITIZEN, ready to strive for continuous excellence and high performance. In promoting workplace safety and health, we provided essential facilities such as a Mother’s Room and a Sick Bay at Menara Bank Islam to support employee well-being for returning mothers and temporary medical respite for employees. We also spearheaded a smoking cessation programme that achieved a 67% retention rate over 12 weeks, with 75% of participants reducing smoking by at least 50%. In 2024, we continued to embrace digital innovation to expand our portfolio of customer-centric financial solutions, enhancing banking accessibility, security, and efficiency to ensure an improved experience for individuals and businesses alike. This year, we expanded our digital banking ecosystem, introducing enhanced Virtual Account Opening (VAO), Financing Assistance (FAST), a Financing Chatbot, and Wealth Integrated System Enabler (WiSE). For SME customers, we introduced tailored financing solutions for sustainable initiatives, capacity-building, and compliance support to promote long-term growth. To further strengthen innovation, we enhanced the Centre of Digital Experience (CDX), future-proofing our digital capabilities and supporting the rapid development of customer-centric solutions. We introduced tailored SME financing for renewable energy, energy efficiency, and ESG-related initiatives for businesses, providing compliance support and capacity-building resources to empower sustainable growth. Transactions on eBanker Pro surged, with RM22.4 billion in transaction volume, reflecting a 25.3% year-on-year increase, reinforcing its role as a key enabler of cash management services. Meanwhile, we launched BIMB Mobile and BIMB Web, replacing legacy platforms with enhanced security, intuitive navigation, and new features to improve the user experience. We also activated online access to strengthen transaction security, ensuring only authorised users can access banking services. Customer onboarding for Be U by Bank Islam was streamlined with a 95% Straight-Through Onboarding Ratio (STOR), enabling efficient digital onboarding with an average process time of just eight minutes. Additionally, we established a retail-focused banking structure to drive financing growth, prioritising deposit mobilisation and fee-based income. Meanwhile, BIMB Securities and BIMB Investment have made significant strides, with BIMB Investment’s BIMB Investment’s BEST Invest app recording over 32,000 registered users and managing over RM7.9 million in investments. We also successfully upgraded BIMB Securities’ front office management system to the Fidessa platform, enhancing middle office operations and elevating the Direct Strategy Access (DSA) platforms, driving improved efficiency and performance. Values-based Culture Customer-centricity 02 03 23 w w w . b a n k i s l a m. c o m 01 02 KEY MESSAGES 03 04 05 06 07 08 09
RkJQdWJsaXNoZXIy NDgzMzc=