DATA PRIVACY AND SECURITY We are cognisant of the crucial role that data privacy and security play in maintaining the trust of our stakeholders and, consequently, our reputation and sustainability as an organisation. As technological advancements, including AI, continue to transform businesses and unlock new opportunities, they also amplify cyber risks by empowering threat actors to execute more sophisticated and widespread attacks. Beyond these heightened risks, these innovations introduce broader data privacy and security challenges that surpass traditional security concerns. To proactively address emerging threats, we employ a risk-based approach and implement industry-leading security practices in governing data throughout its lifecycle. This ensures resilience against the evolving risk landscape, reinforcing our commitment to data privacy and security. Our commitment is actioned through a three-pronged operating model: Driving Governance through Established Frameworks, Policies, and Guidelines Our approach is steered by a comprehensive policy suite, which defines best practices for the management of data throughout its lifecycle. These policies are regularly updated to maintain compliance with all relevant laws and regulations (including Malaysia’s PDPA 2010). Advancing Security with Technology We strategically invest in innovative technologies and deploy robust security measures to safeguard data against unauthorised access, theft, manipulation, and loss. These technologies and measures span from foundational security protocols to cutting-edge defences, including the adoption of a comprehensive Zero Trust Framework. Nurturing a Privacy and Security Culture We embed privacy and security considerations within our processes and practices, leveraging purpose-fit training programmes to empower our people with the skills to manage such risks effectively while maintaining channels for suspicious activities to be promptly reported and investigated. OUR PERFORMANCE 2022 2023 2024 Number of Substantiated Complaints Concerning Breaches of Customer Privacy and Losses of Customer Data - 10 32 Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2024 182 Sustainability Statement
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