The Live Well Portal Emotion Regulation and Self-Care Skills Workshop Mental Wellness Zone Objective • Connect employees to high quality mental health support and resources delivered by Naluri, a leader in digital mental health and wellness solutions. What We Did in 2024 • Continued to avail employees of remote therapy sessions and 24/7 careline, continuous access to support and a range of digital mental health resources. Outcomes and Results • 288.5 hours of therapy across 258 completed sessions. • 22.8 hours of careline calls across 46 calls. Objective • Equip employees in high-pressure, client-facing roles with practical tools and techniques to enhance emotional resilience, manage stress, and foster self-care habits. What We Did in 2024 • Organised a dedicated workshop in August for employees in collection and recovery management roles. Outcomes and Results • 27 employees attended the workshop, gaining valuable tools to manage high-pressure situations effectively. Objective • Improve the mental health support we provide to our employees by availing them of on-ground consultations. What We Did in 2024 • Launched the Bank Islam Mental Wellness Zone, which offers on-site consultation sessions with clinical therapists and counsellors from Naluri at MBI twice a month. • This initiative is an enhancement to the existing 24/7 careline, ensuring continuous access to mental health services for all BITIZEN. Outcomes and Results • Conducted 145 mental wellness sessions between February and December, receiving an average satisfaction rating of 9/10 from participants. • Observed positive behavioural changes in 31 employees, who showed measurable improvements across all Outcome Rating Scale (ORS) dimensions. 149 www.bankislam.com 01 02 03 04 05 SUSTAINABILITY STATEMENT 06 07 08 09
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