Commitment 5: Embody a Value-based Culture in Our People • Fostered a culture rooted in our shared TAAT values and 8 Conducts, prioritising ethics, integrity, and accountability across all operations and decisions. • Focused on intentional efforts to create meaningful impacts that drive organisational success. • Achieved consistent year-on-year improvement in Key Behavioural Indicators (KBIs) since 2021. • Provided a positive work environment and resources that enable employees to maintain productivity and work-life balance. • Over 1,600 non-branch staff benefitted from the Flexi Hours policy, with 89% of BITI-Pulse respondents citing flexibility and the work environment as reasons for staying with Bank Islam. • Opened BITIZone@Cyberjaya, a hybrid workplace offering hot-desking and co-working spaces, to support nearby employees. • Conducted 145 on-site counselling sessions under the Mental Wellness Zone programme, achieving an average rating of 9/10. • Delivered leadership, soft skills, and functional skills training, with a strong focus on sustainability and climate-related topics. • Encouraged external certifications for customer-facing employees, such as relationship managers. • Achieved a 37.4% increase in total learning hours. • 92% of BITI-Pulse respondents identified learning and development opportunities as reasons for staying with Bank Islam. • Upskilled 78 clerical staff through the BITIZEN Enrichment and Skills Transformation (BEST) Professional Certification Programme, with 40 more staff enrolled in Cohort 3. • Leveraged annual employee engagement pulse surveys to strengthen an inclusive and positive culture through actionable insights. • Increased Employee Engagement Index to 91%, reflecting high employee motivation. • Improved psychological safety scores by 8%, achieving 86% compared to 78% in 2023. • Enhanced employer branding to position Bank Islam as a preferred employer. • Engaged 48% more external talents compared to 2023. • Improved physical engagement by 2% and digital engagement touchpoints by 125% from 2023 levels. • Expanded engagement topics to include career opportunities, curriculum vitae (CV) writing, financial literacy, investment awareness, and anti-scam/fraud education. • Organised the Go Beyond Run, a five km fun run, with over 600 participants, including professionals, young talents, BITIZEN, and Management. • The event featured the “Subuh Dulu Baru Lari” spiritual wellness programme, which included qiyamullail, zikir munajat, Subuh prayer, and tazkirah Subuh, fostering holistic wellness and engagement. Related UNSDGs FY2024 Developments 125 www.bankislam.com 01 02 03 04 05 SUSTAINABILITY STATEMENT 06 07 08 09
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