STAKEHOLDER ENGAGEMENT ON SUSTAINABILITY-RELATED MATTERS The input of our stakeholders is vital to ensuring impactful sustainability initiatives and actions. We engage with them across a range of channels to understand the sustainability issues that matter to them, enabling us to develop strategies that deliver shared and lasting value. Key Concerns Key Concerns Our Response Our Response Employees Customers EM CU • Equal opportunities for career advancement. • Holistic support for mental and emotional well-being. • Work-life balance. • A supportive and positive work culture. • Ample professional development opportunities. • Effective mechanisms to provide feedback to management. • Competitive remuneration and benefits with recognition for performance. • Opportunities to contribute to community-based and environmental causes. • Organisational values that promote ethics, integrity, and transparency. • Inclusive products that align with Shariah principles and widen access to financial services. • Products that support sustainable lifestyle and business choices, such as electric vehicle (EV) adoption. • High quality, convenient-to-access customer service channels. • Solutions that enable them to strike a balance between meeting their business needs and complying with sustainability-related regulatory standards. • Assistance to overcome informational and resourcerelated shortfalls and kickstart their sustainability journey (especially for smaller organisations). • Maintaining a diverse and inclusive workplace where all employees are treated fairly, regardless of gender, age, race, or disability. • Providing employees with access to counselling services, stress management programmes, and other resources for holistic well-being. • Investing consistently in role-specific and impactful training and development programmes. • Upholding ethical business practices and providing employees with mechanisms to report any suspected misconduct. • Maintaining channels for transparent managementemployee communication. • Embedding sustainability within our workplace culture through awareness campaigns and knowledge-sharing sessions. • Regularly communicating progress on our sustainability initiatives to foster greater engagement, and enhance transparency and alignment. • Empowering employees to actively participate in sustainability initiatives, including energy efficiency projects and community volunteerism. • Building capacity through targeted sustainability training and upskilling programmes, including sessions on the UNSDGs, to ensure employees understand their role in advancing sustainability within the business. • Embedding sustainability-related KPIs into performance frameworks, thereby reinforcing sustainability-focused decision-making across teams and driving accountability. • Delivering sustainable finance solutions, including targeted green financing products, to support businesses of all sizes in managing their sustainability risks and transitioning to more sustainable operations. • Providing SMEs with a range of sustainability-related capacity-building resources and compliance support. • Actively collaborating with regulators to keep business customers informed about evolving ESG regulations and ensure they are equipped with the right tools for compliance. • Partnering with industry bodies and regulators to push for greater sustainability adoption across all business segments, especially those facing structural barriers. Frequency: Daily/Monthly Frequency: Daily Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2024 122 Sustainability Statement
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