Sustainability and Climate-Related KPIs To drive accountability and align our leadership with our sustainability objectives, we have embedded sustainability-related Key Performance Indicators (KPIs) into management’s scorecards. This approach incentivises the prioritisation of sustainability impacts alongside business performance, ensuring a balanced focus on sustainability and organisational outcomes. Policies and Guidelines Our sustainability governance is further supported by a comprehensive framework of policies and guidelines covering key areas across the ESG spectrum. These include: Material Matters Policies and Guidelines Sustainable and Responsible Finance •• Business Plan Guideline •• Financing Guidelines •• Group Sustainability Policy •• Social Finance Policy/ Guideline •• Product Development Guideline Customer Experience •• Branch Administration Operational Manual •• Branch Customer Complaint Operational Manual Management •• Branch Operations and Supervision Operational Manual •• Customer Service Charter •• Complaint Management Guideline Emissions and Environmental Impact •• Bank Islam Sustainability Plan and Commitments •• Group Sustainability Policy Employee Well-being, Health and Safety •• Flexi Hours Policy •• Code of Conduct (Freedom of Association) •• Hybrid Workplace Guidelines •• Flexible Outfit of the Day Guidelines •• Remuneration Policy •• Occupational Safety and Health (OSH) Policy •• Group Sustainability Policy Talent and Development •• Learning and Development Policy Diversity and Inclusion •• Diversity, Equity, and Inclusion (DEI) Policy •• Code of Conduct (Anti-Harassment and Discrimination) •• Group Sustainability Policy Community Empowerment and Social Finance •• Sadaqa House Management Guideline Good Governance and Conduct •• Code of Ethics and Code of Conduct •• Group Whistleblowing Policy •• Group Compliance Policy •• Group Compliance Risk Assessment Policy •• Disciplinary Management Policy •• Group Institutional ML/TF/PF Risk Assessment (IRA) Methodology Policy •• Group Personal Data Protection Act (PDPA) Policy •• Group Sanction Policy •• Group Anti-Bribery and Corruption Policy •• Group Gift Policy •• Group Business Associates Code of Conduct Guideline •• Group Corruption Risk Management Policy •• Group AML/CFT Policy •• Group Sustainability Policy Data Privacy and Security •• Group Technology Risk Management Framework •• Group Cyber Resilience Framework •• Group Data Governance Framework •• Group Technology and Cyber Risk Policy •• Group Data Governance Policy Climate Risks and Opportunities •• Climate-related risk management is integrated in the Group Enterprise-Wide Risk Management Policy •• CCPT Supplementary Guideline •• Group Climate Risk Management Framework •• Group Sustainability Policy 121 www.bankislam.com 01 02 03 04 05 SUSTAINABILITY STATEMENT 06 07 08 09
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